Careers
- Job Title
- Business Analyst
- Department
- Professional Services
- Reports to
Director of Professional Services
- Summary
-
The Business Analyst
position is responsible for performing the
technical analysis necessary to assist in
developing, managing and testing product
requirements and enhancements. The Analyst is
responsible for identifying, investigating, and
quantifying customer-facing problems, escalating
as necessary and collaborating with other team
members to resolve issues.
Duties and Responsibilities
-
Work with management
and other internal personnel to generate
solutions for product design and functionality
-
Analyze requests and
develop technical solutions to meet the
requirements
-
Identify options for
potential solutions and assess them for both
technical and business suitability
-
Translate requirements
and solutions into specifications. The primary
audience for these specifications is the
development teams and QA
-
Collaborate with QA to
develop test cases based on requirements and
assist in testing
-
Troubleshoot and
investigate issues reported by internal and
external customers. Determine the urgency of the
issue and work with management on potential
solutions’ viability and timeframe for
implementation.
Required Qualifications
-
Knowledge of software development lifecycle and methodologies
-
Familiarity with relational database concepts
-
Strong technical and analytical skills
-
Excellent verbal and written communication skills
-
Ability to work independently and within a team environment
-
Ability to work with customers and employees in a professional manner
-
Problem-solving and technical fluency with demonstrated troubleshooting
skills
-
Knowledge of XML and experience working with schemas
Desired Qualifications
-
Mortgage experience or mortgage technology experience
-
Technical writing experience
-
SQL
-
MISMO
-
Experience
with a web-based application
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